Support tickets are a huge failure- I remember losing a bunch of BP a while back, and the support team doing nothing but stating "my BP was at the correct amt." No help on finding out why it was lost- just stating that it was.
I remember back in my Ephesus days people would be temp banned for city names like "Wonka's Haven" and nothing would be done to the double accounters and botters. System is phony- and it's too late for change!