The thing is this. The CUSTOMER is always right. Two things are happening now. Great / Good players are leaving in droves. (I'm not sure what the standard drove is... I hear it's a lot though). Which is leaving the halls of many a good alliance forum with the sound of crickets, wild wind and the sight of tumbleweed rolling by.
So those unhappy customers are leaving and leaving the players who are here because we've met some darned fine people... but now that they're gone. Why stay? If my unhappy mates are gone, whom do I chat with?... there's nobody in the chat anymore???
Give the people what they want, or they'll vote with their feet.
I'm soooo glad I don't have a windows machine with this interface. It's bad enough that you have to turn that crank on the side of the desktop to get the windows machine to go. Heck, I'm old enough to remember when you had to use a real boot just to boot it up... With 2.0 I have the odd response error on a MAC, but nothing like what I'm hearing about. God help you!
By the way... I find I'm agreeing with Yogesh on this one. Some of the 2.0 stuff ain't half bad, but you gotta fix the administrator... and fix it so it's useable without gold.
Give the people what they want.