Nod, he has a point, and in fact this is for the most part OUR fault. Many many posts are about "the next" so and so world, premade. Then it comes, they get their donkey's kicked, whine about being bullied and bail. There is no loyalty anymore. Now to that point, innogames hasn't really fostered the whole loyalty well, they have left the model of long term good ole fashion skill for the sake of the dollar.....
BUT...and let me be clear, I said all of that with an absolute but in the making....
They are aware there are structural problems in many areas, and if you look at the road map, and the fact that every game now has a Dev participating on the forums of the .en worlds, they are taking stock in what the majority of the gripes are. Also, I believe OUR Dev liaison wrote a very well written post explaining the fine line they as a company is having to walk. I can't find it, well let me resay, I didn't bother to look...but I did read it. I even forwarded it to my guild on Forge because it was so well said. I am content to wait and see if the road map will offer a good working relationship between long term, serious, new but awesome, loyal and the addicted players vs. the financial department of innogames. I personally am very excited to see what will happen when they begin to implement these "improvements".
On a bunny trail, some of these improvements are absolutely player beneficial and some of them are company beneficial, but to be fair, the fact that they have put so much effort into both communication and game quality, I think there is hope.
Anyway that is my well inflated, and highly self thought important two cents.