I keep editing this down, so hopefully it no longer seems as heated as it was when I started writing it. I'd really love to see a list of people's suggested rl problems with the game, as opposed to a whole bunch of insider talk and opinions. I rarely waste my time on forums because it seems specifically developed for the insiders, and figured the council was going to turn into that mess too. But if you want it to work, then let's line item problems for council discussion.
For instance, do something about spam. Nearly everybody on every server has some definition of what spam is and either thinks it's a valid fighting tool, or thinks it's horrendously heinous to the human existence. Define it, define what's acceptable (and/or what's not), and define action responses to it.
Is there any way for an alliance leader to suss out a multi-accounter? Nothing tears apart an alliance more than to get into a wonders period and get these surprise bans. Why not tell a founder they have an issue with a player and let them deal with it before the ban appears?
How about getting rid of the banners at the top of the page that get in the way continuously, forcing you to click on them to disappear then click on the window/item you want, etc.? For anyone who doesn't think the amount of clicks are important, then please have someone spam you with 100 different single-sword attacks to oh, say, 10 of your cities, and see if that time wasted counts?
A different tack on the time issue .... After a couple years of playing this game, many players become familiar with each other, and with reading various intel sites, and absolutely know when another player is sleeping or at work, etc. There is no mechanism for daily relief from the heavy onslaught of play, especially now during world wonders, where you can't even invoke a reasonable vacation period. I mean, a player can't even take a friggin shower during that time, let alone sleep. How about carpal tunnel? Physical exhaustion? It seems to me that there ought to be a way to invoke a 30 minute meal period or some such for at least a couple of times a day. Never mind what spam does to the emotional wellbeing of the recipient (guess which side I came down on that question) which can be a borderline case of abuse. You'd have healthier (money-paying) players if some of these issues were addressed.
And please oh please oh please -- fix the mobile experience. It's just SO SO crazy that you can't post a conquest report without putting your entire life on hold to try to navigate through the browser experience and pray like crazy that THIS time, you'll be able to get to the right window to get the report published and then copied.
So many things to say, so little time. I know GS and Wilsh have heard much of this already, but hopefully these topics remind everyone what the players are hoping comes out of this process. Some voice on how it is we spend our time and on what we spend our money.